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NISSAN INTRODUCES NEW SHOP@HOME SERVICES IN SOUTH AFRICA
|Date: 18 Jul 2020
||Author Type: Press Release
|Author: Nissan South Africa
|Source: Nissan South Africa
Nissan launches suite of virtual services to
provide an easy and safe customer experience
AFRICA (July 8, 2020) – In response to the
unique challenges posed by the COVID 19 pandemic, Nissan is rapidly transforming
the customer experience to effectively bring the showroom directly into
potential buyers’ homes.
All the most popular services,
queries and bookings associated with a trip to your local dealer can now be
done virtually from the safety of your living room. This includes an
interactive video call with our dealers nationwide linking digital solutions to
the physical dealer environment, enabling our customers to virtually connect
with our highly skilled sales executives for a real-time virtual demonstration
of the vehicle.
In addition to South Africa, Nissan
has grouped its digital and remote services under a new Shop@Hometab on its websites across Middle East, Turkey and India. Services
include ordering online, get a quotation or request a callback.
buying process can also be completed online with the help of a finance
calculator and soon a pre-finance assessment will be introduced, as well as
comprehensive service and warranty information.
SA will shortly be offering home test drives with a few pilot dealers, to
support the customers who prefer to physically experience a Nissan vehicle of
their choice. The next on the list will include a full virtual showroom
experience, providing a 360 virtual tour of the dealership and all vehicles
from the safety of your living room.
Nissan Chairman of the Africa, Middle East and India (AMI) region, Guillaume Cartier, said: “The digital space
offers huge potential to revolutionise the vehicle purchase and ownership
experience. At Nissan, we listened to customers during this challenging time,
and have developed a range of online features and services that allow people to
choose, compare, configure and even purchase a vehicle from the comfort and
safety of their own homes.”
In addition to the Shop@Homefeatures, Nissan’s website also has a
complete section dedicated to customer wellbeing for the COVID-19 pandemic. It
includes fun family activities to do under a lockdown, useful tips to be safe,
and updates on Nissan’s contribution in fighting the virus under its COVID-19 Updates tab.
Nissan AMI Regional Vice
President, Joni Paiva, commented: “The pandemic has had a profound impact on
businesses and people. We are adapting to a ‘new normal’ by providing the
functionality needed around buying and owning a vehicle, with the safety, flexibility,
and ease of doing so from home or place of work. It is all about convenience
for our customers.”
To experience the new digital service
introduced by Nissan, visit nissan.co.za/shop-home.html.